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FAQ's

Our Promise

Promotional Mobile Accessories promises to provide you with superior customer service and the best value for your money. We put our customers first and place great value on our relationships. We commit to treat you with respect and fairness and we strive to ensure that your experience with us is professional and reliable.


Artwork Requirements

We prefer to receive art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined), but will accept electronic art in eps, pdf, tiff, or jpeg files in a PC format. Please keep in mind that artwork with high color saturations print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.


How to Send Artwork

We make it easy ! When you go through the online ordering process you will be prompted to upload your logo before checking out. We also have a NOTES area where you can provide us with additional information about your art if needed. Alternatively, you can email your logo to us before you order and request a FREE PROOF. Be sure to tell us which product you would like a proof for, and let us know if you need to make changes or add to the art file that you are sending. Our email address is info@promowebstores.com.


Proofs

E-mail proofs are provided for you, and must be approved before we will begin production of your order. Once the artwork is complete, we will email a proof for authorization. Simply reply to the emailed proof and let us know that you approve. We request that proof approval be made within 24 hours of receipt to maintain your ship date.


Production Time

Normal production time is noted in the Description of each product. Rush production times are available on select products, and time frames and pricing (if applicable) are indicated on each item's product page. Special art submission and proofing time requirements may apply.


Shipping

We offer UPS ground shipping within the continental USA. A shipping estimate can be obtained once your shopping cart is complete.


Samples

Product samples can be provided free of charge (moderate quantities please).


Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.


Refunds and Returns

On every single order, we guarantee …


100% Satisfaction or we will refund or rerun your order – it's your choice !

If you have any problems with your order please contact customer service at 1-800-974-3611 within 15 days of receipt. We advise opening your merchandise once it is received to review its quality even if you do not intend to use it right away. Should you find a defective product, a UPS call tag will be issued to you immediately.

     100% Satisfaction Guaranteed. Quality Guaranteed.

Everyday low prices!



Rush Service Available. 24 hour, 2 day, and 3 day available on select products.

Free design proof before you buy!

Free shipping on select products.

Made in the USA products available.

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